KOMPLEKSITAS: JURNAL ILMIAH MANAJEMEN, ORGANISASI DAN BISNIS
type: channel
description: Jurnal KOMPLEKSITAS merupakan jurnal ilmiah yang diterbitkan oleh ITB Swadharma Jakarta. Jurnal ini berisi karya ilmiah dengan bidang kajian penelitian meliputi: Manajemen SDM, Manajemen Strategis, Manajemen Operasi, Manajemen Perubahan, Manajemen Pengetahuan, Perilaku Organisasi, Kewirausahaan, Bisnis Digital, Sistem Informasi Bisnis Jurnal KOMPLEKSITAS diterbitkan dua kali setahun pada bulan Juni dan Desember. P-ISSN: 1978-8754 E-ISSN: 2964-8238 pertama terbit pada 2012. -------------------------------------------------------------------------- KOMPLEKSITAS journal is a scientific journal published by ITB Swadharma Jakarta. This journal contains scientific works with research study areas including: HR Management, Strategic Management, Operations Management, Change Management, Knowledge Management, Education Management, Organizational Behavior, Entrepreneurship, Digital Business, and Business Information Systems KOMPLEKSITAS journal is published twice a year in June and December. P-ISSN: 1978-8754 and E-ISSN: 2964-8238 were first published in 2012.
publisher: ITB Swadharma
language: en-US
publication name: KOMPLEKSITAS: JURNAL ILMIAH MANAJEMEN, ORGANISASI DAN BISNIS
issn: 1978-8754
copyright: Authors who publish with journal Kompleksitas agree to the following terms: 1. Copyright on any article is retained by the author(s). 2. The author grants the journal, right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work’s authorship and initial publication in this journal. 3. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal’s published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal. 4. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work. 5. The article and any associated published material is distributed under the Creative Commons Attribution-ShareAlike 4.0 International License ------------------ Penulis yang menerbitkan naskah di jurnal Kompleksitas setuju dengan ketentuan berikut: 1. Hak cipta atas artikel dipegang oleh penulisnya. 2. Penulis memberikan kepada jurnal kompleksitas, hak publikasi pertama dengan karya yang secara bersamaan dilisensikan di bawah Lisensi Atribusi Creative Commons yang memungkinkan orang lain untuk berbagi karya dengan pengakuan atas kepenulisan karya dan publikasi awal dalam jurnal ini. 3. Penulis dapat masuk ke dalam pengaturan kontrak tambahan yang terpisah untuk distribusi non-eksklusif dari versi terbitan jurnal dari karya tersebut (misalnya, mempostingnya ke repositori institusi atau menerbitkannya dalam sebuah buku), dengan pengakuan awal publikasi di jurnal ini. 4. Penulis diizinkan dan didorong untuk memposting karya mereka secara online (misalnya, di repositori institusi atau di situs web mereka) sebel…
items: THE INFLUENCE OF ORGANIZATIONAL TRANSFORMATION ON ORGANIZATIONAL PRODUCTIVITY THROUGH THE INTERVENING ROLE OF PERFORMANCE MANAGEMENT AND HUMAN RESOURCE WELFARE
items: PENERAPAN ETIKA PROFESI DAN PENDIDIKAN ANTI KORUPSI PADA MAHASISWA BISNIS DIGITAL
items: IMPLEMENTATION OF CLOUD-BASED ERP TO SUPPORT DIGITAL TRANSFORMATION OF MSME IN INDONESIA
items: MANAJEMEN PEMBELAJARAN BAHASA INGGRIS : KAJIAN METODE DAN PROSES DI LEMBAGA BAHASA LIA
items: ANALISIS PENERAPAN PRINSIP GOOD GOVERNANCE DALAM MANAJEMEN KEUANGAN DI YAYASAN BAITUL MAAL HIDAYATULLAH
items: PENGARUH CITRA MEREK TERHADAP KEPUTUSAN PEMBELIAN STARBUCKS DI TENGAH GERAKAN BOIKOT PADA MAHASISWA FAKULTAS EKONOMI DI UNIVERSITAS NEGERI MEDAN
items: PENGARUH LITERASI KEUANGAN, PENGELOLAAN KEUANGAN DAN GAYA HIDUP TERHADAP KESIAPAN FINANSIAL GENERASI Z DI KELURAHAN KEPUTIH KOTA SURABAYA
items: EVALUASI PENERAPAN SOP PEMINJAMAN ALAT PEMBELAJARAN DI RUANG ADMINISTRASI JURUSAN ADMINISTRASI NIAGA
items: PERAN DESAIN RUANG DAN TEKNOLOGI TERHADAP KENYAMANAN KERJA DI ERA COWORKING SPACES (STUDI KASUS BANDUNG CREATIVE HUB)
items: PERAN SARANA PRASARANA DAN TATA RUANG KANTOR TERHADAP IMPLEMENTASI PRINSIP STRUKTUR ORGANISASI PERKANTORAN MODERN
items: PERAN KUALITAS PELAYANAN, KEPUASAN, DAN KEPERCAYAAN, TERHADAP LOYALITAS PELANGGAN
items: ANALISIS PENGARUH PEMBAGIAN JOB DESCRIPTION YANG TIDAK ADIL TERHADAP TINGKAT PRODUKTIVITAS MELALUI MOTIVASI KERJA
items: PERAN KUALITAS PRODUK, HARGA PRODUK, DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMBELIAN
items: PERAN MEDIA SOSIAL, GAYA HIDUP DIGITAL, DAN KEPERCAYAAN KONSUMEN TERHADAP PERILAKU PEMBELIAN PRODUK DIGITAL
items: PERAN STRATEGI PROMOSI DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN
items: FAKTOR-FAKTOR YANG MENENTUKAN KEPUTUSAN PEMBELIAN: KUALITAS PELAYANAN, KUALITAS PRODUK DAN PROMOSI
items: TRANSFORMASI DIGITAL PEMERINTAHAN TERHADAP KEPUASAN MASYARAKAT DI KOTA MAKASSAR
items: PENGARUH INTERNSHIP MAHASISWA, TRANSFER PENGETAHUAN, DAN KOMPETENSI DIGITAL TERHADAP KINERJA LAYANAN INFORMASI PEMERINTAH
items: SINERGI DIGITALISASI DAN KEBERLANJUTAN: PEMBERDAYAAN UMKM PESISIR DI ERA EKONOMI BIRU
items: ANALISIS TINGKAT PELAYANAN PENDIDIKAN SEKOLAH MENENGAH PERTAMA DI KABUPATEN MALUKU TENGAH
items: PERSEPSI MASYARAKAT TERHADAP KUALITAS PELAYANAN PENDIDIKAN DI KOTA BIMA
items: PENGARUH KEPEMIMPINAN TRANSFORMASIONAL DAN BUDAYA ORGANISASI TERHADAP KINERJA KARYAWAN DENGAN KEPUASAN KERJA SEBAGAI VARIABEL MEDIASI
items: PENGARUH KUALITAS PELAYANAN, KUALITAS PRODUK DAN LOKASI TERHADAP KEPUTUSAN PEMBELIAN SKINCARE MS GLOW PADA JELISO COSMETIC PANAM
items: PENGARUH KEPEMIMPINAN, KOMPETENSI STAF DAN KOMITMEN ORGANISASI TERHADAP PENERAPAN MANAJEMEN RISIKO KEFARMASIAN DI RSAU DR ESNAWAN ANTARIKSA
items: PENGARUH DISIPLIN KERJA DAN KOMUNIKASI TERHADAP KINERJA PERSONEL DI SKADRON UDARA 16

THE INFLUENCE OF ORGANIZATIONAL TRANSFORMATION ON ORGANIZATIONAL PRODUCTIVITY THROUGH THE INTERVENING ROLE OF PERFORMANCE MANAGEMENT AND HUMAN RESOURCE WELFARE
type: item
description: This study investigates the indirect relationship between organizational transformation and organizational productivity, mediated by performance management and human resource well-being. Using a quantitative cross-sectional survey design with 400 employees in a large Indonesian company, data were analyzed using Structural Equation Modeling (SEM). The results indicate that transformation has no direct effect on productivity. This relationship is fully mediated through two distinct pathways: transformation positively affects performance management, which, in turn, increases productivity. Conversely, transformation has a significant negative impact on human resource well-being, while human resource well-being has a strong positive effect on productivity. These findings underscore the need for a dual-focus strategy that combines adaptive performance management with proactive mitigation of the negative impact of change on employee well-being. Human resource well-being is a crucial strategic asset that must be managed to achieve increased productivity. Penelitian ini menginvestigasi hubungan tidak langsung antara transformasi organisasi dan produktivitas organisasi, yang dimediasi oleh manajemen kinerja dan kesejahteraan SDM. Menggunakan desain survei kuantitatif cross-sectional terhadap 400 karyawan di perusahaan besar Indonesia, data dianalisis dengan Structural Equation Modeling (SEM). Hasil menunjukkan tidak ada pengaruh langsung transformasi terhadap produktivitas. Hubungan ini dimediasi penuh melalui dua jalur berbeda yaitu transformasi berpengaruh positif pada manajemen kinerja, yang kemudian meningkatkan produktivitas. Sebaliknya, transformasi berdampak negatif signifikan pada kesejahteraan SDM, sementara kesejahteraan SDM berpengaruh positif kuat pada produktivitas. Temuan ini menggarisbawahi perlunya strategi fokus ganda dengan mengimplementasikan manajemen kinerja adaptif sambil secara proaktif memitigasi dampak negatif perubahan terhadap kesejahteraan karyawan…
creator: Mochammad Jefri Suryadita
creator: Rahma Ulfa Maghfiroh
rights: Copyright (c) 2026 Mochammad Jefri Suryadita, Rahma Ulfa Maghfiroh https://creativecommons.org/licenses/by-nc-sa/4.0
license: https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-05-27
publication date: 2026-05-27
volume: 15
number: 1
starting page: 1
ending page: 11
doi: 10.56486/kompleksitas.vol15no1.986

PENERAPAN ETIKA PROFESI DAN PENDIDIKAN ANTI KORUPSI PADA MAHASISWA BISNIS DIGITAL
type: item
description: Corruption is a serious challenge to national development, including in higher education. Students, as agents of change, are required to possess strong integrity and professional ethics to prevent them from engaging in corrupt practices, especially in the highly dynamic digital business era, which is prone to technology abuse. This study aims to analyze the role of anti-corruption education in strengthening the professional ethics of digital business students in Indonesia. The research method used was a systematic literature review of eleven national scientific articles published between 2020 and 2025. The research process included identifying relevant articles, selecting articles based on inclusion criteria, conducting content analysis, and synthesizing findings. The results indicate that anti-corruption education can increase students' moral awareness, professional responsibility, and commitment to integrity. The integration of professional ethics into the digital business curriculum, case-study-based training, and a transparent campus environment are important strategies for preventing corruption from an early age. Thus, higher education plays a strategic role in producing a generation of clean, ethical, and competitive professionals. Korupsi merupakan salah satu tantangan serius dalam pembangunan bangsa, termasuk dalam dunia pendidikan tinggi. Mahasiswa sebagai agen perubahan dituntut memiliki integritas dan etika profesional yang kuat agar tidak mudah terlibat dalam praktik koruptif, terutama di era bisnis digital yang sangat dinamis dan rawan penyalahgunaan teknologi. Penelitian ini bertujuan untuk menganalisis peran pendidikan anti korupsi dalam memperkuat etika profesi mahasiswa bisnis digital di Indonesia. Metode penelitian yang digunakan adalah studi literatur sistematis terhadap sebelas artikel ilmiah nasional terbitan tahun 2020 hingga 2025. Proses penelitian meliputi identifikasi artikel relevan, seleksi artikel berdasarkan kriteria inklusi, analisis is…
creator: Rizki Ramadita
creator: Mungky Hendriyani
creator: Slamet Soesanto
creator: Amirul Wicaksono
rights: Copyright (c) 2026 Rizki Ramadita, Mungky Hendriyani, Slamet Soesanto, Amirul Wicaksono https://creativecommons.org/licenses/by-nc-sa/4.0
license: https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-05-27
publication date: 2026-05-27
volume: 15
number: 1
starting page: 12
ending page: 20
doi: 10.56486/kompleksitas.vol15no1.1011

IMPLEMENTATION OF CLOUD-BASED ERP TO SUPPORT DIGITAL TRANSFORMATION OF MSME IN INDONESIA
type: item
description: Rapid advances in digital technology have transformed how businesses are managed across sectors, including micro, small, and medium enterprises (MSMEs). A key innovation widely used is cloud-based Enterprise Resource Planning (ERP) systems, which combine various business functions into an integrated platform. Implementing such ERP systems is crucial because they save time, reduce operational costs, improve data accuracy, and enable real-time access to information without the need for large infrastructure, unlike traditional ERP systems. This study aims to analyze the strategic role of cloud-based Enterprise Resource Planning (ERP) systems in supporting digital transformation in Indonesia's MSME sector. The study employed a qualitative descriptive approach through a literature review of academic journals, industry reports, and secondary data published after 2020. The results indicate that cloud-based ERP systems can improve supply chain management efficiency, accelerate decision-making, and strengthen competitiveness in the digital economy era. However, key challenges remain, such as limited capital for MSMEs, low digital capabilities, and concerns about data security and privacy in a cloud environment. Overall, this study concludes that cloud-based ERP has significant potential to strengthen MSMEs' digital transformation in Indonesia, particularly when supported by government policies, enhanced digital capabilities, and collaboration with local ERP providers. Therefore, cloud ERP can be a crucial foundation for driving efficiency, transparency, and business continuity for MSMEs. Kemajuan pesat dalam teknologi digital telah mengubah cara pengelolaan bisnis di berbagai bidang, termasuk usaha mikro, kecil dan menengah (UMKM). Inovasi utama yang banyak digunakan adalah sistem Enterprise Resource Planning (ERP) yang berjalan di cloud, yang menggabungkan berbagai fungsi bisnis ke dalam platform terintegrasi. Penerapan ERP semacam ini sangat penting karena memberikan pengh…
creator: Melisa Melisa
creator: Lusiana Putri
creator: Ahmad Fitriansyah
creator: Anton Rustam Herosuma
rights: Copyright (c) 2026 Melisa Melisa, Lusiana Putri, Ahmad Fitriansyah, Anton Rustam Herosuma https://creativecommons.org/licenses/by-nc-sa/4.0
license: https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-05-29
publication date: 2026-05-29
volume: 15
number: 1
starting page: 21
ending page: 29
doi: 10.56486/kompleksitas.vol15no1.1028

MANAJEMEN PEMBELAJARAN BAHASA INGGRIS : KAJIAN METODE DAN PROSES DI LEMBAGA BAHASA LIA
type: item
description: This study aims to analyze the management of English language learning, including the methods and processes implemented at the LIA Language Institute. The study focuses on planning, implementing, and evaluating learning, as well as the teaching strategies and techniques used by teachers. This study uses a descriptive qualitative approach with data collection through interviews, observation, and documentation. The research subjects consisted of English teachers and students. The results show that learning management at the LIA Language Institute is carried out through systematic planning, effective classroom organization, and regular evaluation of learning outcomes. Teachers use various learning methods, such as discussions, question-and-answer sessions, simulations, and language games, tailored to students' characteristics and learning objectives. The learning process is structured, starting from the delivery of material and practice activities, to evaluation and feedback. In addition, this study found several obstacles, including limited learning media, differences in student abilities, and varying classroom interaction dynamics. This study concludes that good learning management can support the effectiveness of English language learning methods and processes, thereby increasing student motivation and learning outcomes. Therefore, the recommendations include improving the quality of learning planning, selecting a wider range of methods, and implementing adaptive classroom management tailored to student needs. This research is expected to serve as a reference for language education institutions in improving learning management to make it more effective and efficient. Penelitian ini bertujuan untuk menganalisis manajemen pembelajaran bahasa Inggris, termasuk metode dan proses yang diterapkan di Lembaga Bahasa LIA. Fokus penelitian mencakup perencanaan, pelaksanaan, evaluasi pembelajaran, serta strategi dan teknik pengajaran yang digunakan oleh pengajar. Penelitian in…
creator: Evi Okli Lailani
creator: Indri Damayanti
creator: Dhenok Darwanti
creator: Sugiyono Sugiyono
rights: Copyright (c) 2026 Evi Okli Lailani, Indri Damayanti, Dhenok Darwanti, Sugiyono https://creativecommons.org/licenses/by-nc-sa/4.0
license: https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-05-30
publication date: 2026-05-30
volume: 15
number: 1
starting page: 30
ending page: 38
doi: 10.56486/kompleksitas.vol15no1.1029

ANALISIS PENERAPAN PRINSIP GOOD GOVERNANCE DALAM MANAJEMEN KEUANGAN DI YAYASAN BAITUL MAAL HIDAYATULLAH
type: item
description: This study aims to analyze the implementation of good governance principles in financial management at the Baitul Maal Hidayatullah Foundation (BMH), one of Indonesia's national zakat collection institutions. The study focuses on the five main principles of good governance, namely transparency, accountability, responsibility, independence, and fairness in the management of zakat, infaq, sedekah, and waqf funds. The research method uses a qualitative approach with a case study type. The data collection method uses In-depth interviews with BMH administrators, observations of fund management activities, and documentation of financial reports. Data analysis uses the Miles and Huberman model, focusing on data reduction, data presentation, and conclusion. The results show that BMH has attempted to implement good governance principles, especially in transparency, by publishing annual financial reports and ensuring accountability through an internal reporting system. However, several obstacles are faced, including limited independent external audits, differences in human resource capacity across branches, and an inadequate distribution of funds to remote areas. This research provides theoretical contributions to the development of financial management studies for zakat institutions and practical contributions to BMH's efforts to improve financial governance, making it more professional, accountable, and sustainable. Penelitian ini bertujuan untuk menganalisis implementasi prinsip good governance dalam manajemen keuangan di Yayasan Baitul Maal Hidayatullah (BMH) sebagai salah satu lembaga amil zakat nasional di Indonesia. Fokus penelitian diarahkan pada lima prinsip utama tata kelola yang baik, yaitu transparansi, akuntabilitas, responsibilitas, independensi, dan keadilan dalam pengelolaan dana zakat, infak, sedekah, dan wakaf. Metode penelitian menggunakan pendekatan kualitatif dengan jenis studi kasus. Data diperoleh melalui wawancara mendalam dengan pengurus BMH, observas…
creator: Syamsid Dluhaa
creator: Novie Andriani Zakariya
rights: Copyright (c) 2026 Syamsid Dluhaa, Novie Andriani Zakariya https://creativecommons.org/licenses/by-nc-sa/4.0
license: https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-06-07
publication date: 2026-06-07
volume: 15
number: 1
starting page: 39
ending page: 45
doi: 10.56486/kompleksitas.vol15no1.1034

PENGARUH CITRA MEREK TERHADAP KEPUTUSAN PEMBELIAN STARBUCKS DI TENGAH GERAKAN BOIKOT PADA MAHASISWA FAKULTAS EKONOMI DI UNIVERSITAS NEGERI MEDAN
type: item
description: The boycott movement against products supporting Israel is growing among students at the Faculty of Economics, State University of Medan (FE UNM). One of the boycotted products is Starbucks. This study investigates how Starbucks' brand image influences FE UNM students' decision to purchase Starbucks products. This study is based on the fact that Starbucks has experienced a decline in customer interest due to social and moral issues related to global conflicts, which have changed how customers view the company's brand. This study uses a quantitative approach, distributing questionnaires to 100 active students who have purchased Starbucks products and are aware of the boycott movement. The results show that brand image has a significant influence on purchasing decisions, indicating that purchasing decisions decrease when brand image is weak. As indicated by the R Square value of 0.696, brand image explains 69.6 percent of the variation in purchasing decisions; other factors not included in this study explain 30.4 percent. Brand image positively influences purchasing decisions. The social and moral pressures generated by the boycott movement indicate a negative impact. The results indicate that brand image cannot always maintain customer loyalty when faced with social issues that cause public resistance. Therefore, to maintain customer trust amidst global reputational challenges, Starbucks must strengthen its communication and social responsibility strategies. Gerakan boikot terhadap produk-produk pendukung Israel semakin berkembang di kalangan mahasiswa Fakultas Ekonomi Universitas Negeri Medan (FE UNM). Salah satu produk yang turut diboikot adalah Starbucks. Penelitian ini menyelidiki bagaimana citra merek Starbucks memengaruhi keputusan mahasiswa FE UNM untuk membeli produk Starbucks. Penelitian ini didasarkan pada fakta bahwa Starbucks mengalami penurunan minat beli sebagai akibat dari masalah sosial dan moral yang terkait dengan konflik di dunia, yang mengubah car…
creator: Desmila Atheja Syahfitri Lingga
creator: Gracella Rosnah S Hutagalung
creator: Jos Bram Tamba
creator: Roihanah Afifah
creator: Rojelita Catrina Simarmata
creator: Nurul Wardani
rights: Copyright (c) 2026 Desmila Atheja Syahfitri Lingga, Gracella Rosnah S Hutagalung, Jos Bram Tamba, Roihanah Hafifah, Rojelita Catrina Simarmata, Nurul Wardani https://creativecommons.org/licenses/by-nc-sa/4.0
license: https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-06-13
publication date: 2026-06-13
volume: 15
number: 1
starting page: 46
ending page: 55
doi: 10.56486/kompleksitas.vol15no1.1055

PENGARUH LITERASI KEUANGAN, PENGELOLAAN KEUANGAN DAN GAYA HIDUP TERHADAP KESIAPAN FINANSIAL GENERASI Z DI KELURAHAN KEPUTIH KOTA SURABAYA
type: item
description: This study aims to reveal how financial literacy, financial management, and lifestyle variables influence the financial readiness of Generation Z. Using a case study of students and young workers in Keputih Village, Surabaya City, data were collected quantitatively through questionnaires distributed to 206 respondents. Data were analysed using multiple linear regression analysis with validity, reliability, and classical assumption tests. The results show that financial literacy, financial management, and lifestyle of Generation Z significantly influence financial readiness. At the same time, these three variables simultaneously contribute to the financial readiness of Generation Z in Keputih Village, Surabaya City. Generation Z in this area shows strong financial awareness and readiness, as evidenced by the equal influence of all variables on financial readiness. Penelitian ini bertujuan mengungkap bagaimana variabel literasi keuangan, pengelolaan keuangan, dan gaya hidup mempengaruhi kesiapan finansial Generasi Z. Dengan menggunakan studi kasus mahasiswa dan pekerja muda di Kelurahan Keputih, Kota Surabaya, data dikumpulkan secara kuantitatif melalui penyebaran kuesioner kepada 206 responden. Data dianalisis menggunakan metode analisis regresi linier berganda dengan uji validitas, uji reliabilitas, dan uji asumsi klasik. Hasil penelitian menunjukkan bahwa literasi keuangan, pengelolaan keuangan, dan gaya hidup Generasi Z berpengaruh signifikan terhadap kesiapan finansial. Pada saat yang sama, ketiga variabel tersebut secara simultan memberikan kontribusi terhadap kesiapan finansial Generasi Z di Kelurahan Keputih, Kota Surabaya. Generasi Z di wilayah ini memiliki kesadaran dan kesiapan finansial yang baik, dapat dilihat dari semua variabel memberikan pengaruh yang sama secara individual terhadap kesiapan finansial.
creator: Fayyaza Alya Shafira Setyawan
creator: Nur Azmi Inayah
rights: Copyright (c) 2026 Fayyaza Alya Shafira Setyawan, Nur Azmi Inayah https://creativecommons.org/licenses/by-nc-sa/4.0
license: https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-06-15
publication date: 2026-06-15
volume: 15
number: 1
starting page: 56
ending page: 69
doi: 10.56486/kompleksitas.vol15no1.1074

EVALUASI PENERAPAN SOP PEMINJAMAN ALAT PEMBELAJARAN DI RUANG ADMINISTRASI JURUSAN ADMINISTRASI NIAGA
type: item
description: This study aims to evaluate the implementation of learning tool lending procedures in the Administration Room of the Business Administration Department, Bandung State Polytechnic. This research used a descriptive qualitative approach through field observations, in-depth interviews with one administrative staff member and five class Persons in Charge (PIC), and the researcher's participatory experience as an active user of the service. The results indicate that although the lending process runs consistently, the process is not supported by written Standard Operating Procedures (SOPs), resulting in inconsistent implementation. Several significant operational obstacles were identified, such as slow staff response, damaged or unavailable equipment, and office break times that often clash with class schedules. Based on the SERVQUAL dimension, responsiveness, empathy, and service assurance are deemed to require improvement. Overall, the tool lending system is considered simple but inefficient in meeting student service needs. Therefore, this study recommends developing written SOPs, improving staff service quality, adjusting operational hours, and maintaining tools regularly to support the smooth running of academic activities. Penelitian ini bertujuan untuk mengevaluasi penerapan prosedur peminjaman alat pembelajaran di Ruang Administrasi Jurusan Administrasi Niaga, Politeknik Negeri Bandung. Penelitian ini menggunakan pendekatan kualitatif deskriptif melalui metode observasi lapangan, wawancara mendalam dengan satu staf administrasi dan lima Penanggung Jawab (PJ) kelas, serta pengalaman partisipatif peneliti sebagai pengguna aktif layanan. Hasil penelitian menunjukkan bahwa meskipun alur peminjaman berjalan secara konsisten, proses tersebut belum didukung oleh Standar Operasional Prosedur (SOP) tertulis sehingga pelaksanaannya kurang seragam. Ditemukan beberapa kendala operasional signifikan, seperti respons staf yang lambat, alat yang rusak atau tidak tersedia, serta j…
creator: Dhimas Rhobi Djuniyanto Suwadi
creator: Nazar Ahmad Fauzan
rights: Copyright (c) 2026 Nazar Ahmad Fauzan https://creativecommons.org/licenses/by-nc-sa/4.0
license: https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-06-17
publication date: 2026-06-17
volume: 15
number: 1
starting page: 70
ending page: 76
doi: 10.56486/kompleksitas.vol15no1.1077

PERAN DESAIN RUANG DAN TEKNOLOGI TERHADAP KENYAMANAN KERJA DI ERA COWORKING SPACES (STUDI KASUS BANDUNG CREATIVE HUB)
type: item
description: The growing need for adaptable workspaces has driven the emergence of coworking spaces, including the Bandung Creative Hub (BCH), a creative public facility in Bandung. This study aims to investigate the influence of spatial design and technology on the comfort of coworking users at BCH. This study employed a descriptive qualitative approach, employing a case study method involving five to eight carefully selected active users. Information was collected through observation, semi-structured interviews, and documentation analysis. Data analysis was conducted using the framework established by Miles and Huberman, comprising three stages: data reduction, data presentation, and conclusion drawing. The study's findings indicate that integrating physical and digital components significantly influences comfort in the work environment. The library was recognized as the most comfortable space due to superior lighting, an ergonomic layout, and reduced hearing loss. In contrast, the amphitheater setting was considered less conducive to comfort due to hearing loss and furniture-related constraints. From a technological perspective, reliable Wi-Fi improves the efficiency of work activities, although its performance tends to decrease during peak usage hours. This study concludes that space design and technology collectively influence user comfort at the Bandung Creative Hub. Meningkatnya kebutuhan akan ruang kerja yang dapat disesuaikan mendorong munculnya ruang kerja bersama, termasuk Bandung Creative Hub (BCH), yang berfungsi sebagai fasilitas publik kreatif di Kota Bandung. Penelitian ini bertujuan untuk menyelidiki pengaruh desain spasial dan teknologi terhadap kenyamanan pengguna tempat kerja bersama di BCH. Penelitian ini menggunakan pendekatan kualitatif deskriptif, menggunakan metode studi kasus yang melibatkan lima hingga delapan pengguna aktif yang dipilih dengan cermat. Informasi dikumpulkan melalui observasi, wawancara semi-terstruktur, dan analisis dokumentasi. Analis…
creator: Alea Noviyanti
creator: Nibras Hibrizy Al-Ghafara
rights: Copyright (c) 2026 Alea Noviyanti, Nibras Hibrizy Al-Ghafara https://creativecommons.org/licenses/by-nc-sa/4.0
license: https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-06-18
publication date: 2026-06-18
volume: 15
number: 1
starting page: 77
ending page: 85
doi: 10.56486/kompleksitas.vol15no1.1082

PERAN SARANA PRASARANA DAN TATA RUANG KANTOR TERHADAP IMPLEMENTASI PRINSIP STRUKTUR ORGANISASI PERKANTORAN MODERN
type: item
description: This study aims to examine the role of office facilities, infrastructure, and layout in implementing the principles of organizational structure in modern offices. This study is motivated by the gap between organizational charts that have been simplified to support teamwork and digital work patterns, with the physical face of the office and facilities that are often still traditional. Through a narrative literature review approach using articles and research reports for the period 2010–2025 collected from Google Scholar, ScienceDirect, and Portal Garuda with the keywords organizational structure, office facilities, office layout, and modern offices in Indonesia and abroad. The results of the review show that most studies discuss infrastructure and layout as determinants of performance and comfort, whereas discussions of organizational structure tend to be separate from the physical work environment. By rereading the literature review through the principles of specialization, departmentalization, chain of command, span of control, centralization-decentralization, and formalization of procedures, this study found that infrastructure and layout serve as concrete instruments for realizing formal structures in daily practice. The mismatch between structure and the physical environment encourages the emergence of informal “shadow structures.” The research findings conclude that any structural changes in Indonesian offices require a review of infrastructure and spatial planning, and recommend further empirical research on various office layouts. Penelitian ini bertujuan mengkaji peran sarana, prasarana, dan tata ruang kantor dalam mengimplementasikan prinsip struktur organisasi di perkantoran modern. Kajian ini dilatarbelakangi oleh kesenjangan antara bagan organisasi yang telah disederhanakan untuk mendukung kerja tim dan pola kerja digital, dengan wajah fisik kantor dan fasilitas yang sering masih tradisional. Melalui pendekatan kajian literatur naratif menggunakan artike…
creator: Annisa Fairish Langit Biru Putri Arie
creator: Muhamad Ahmad Maulana
rights: Copyright (c) 2026 Muhamad Ahmad Maulana, Annisa Fairish Langit Biru Putri Arie https://creativecommons.org/licenses/by-nc-sa/4.0
license: https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-06-18
publication date: 2026-06-18
volume: 15
number: 1
starting page: 86
ending page: 97
doi: 10.56486/kompleksitas.vol15no1.1083

PERAN KUALITAS PELAYANAN, KEPUASAN, DAN KEPERCAYAAN, TERHADAP LOYALITAS PELANGGAN
type: item
description: This study aims to examine the role of office facilities, infrastructure, and layout in implementing the principles of organizational structure in modern offices. This study aims to examine the relationship between service quality, satisfaction, and trust as key factors influencing customer loyalty in the service sector. A literature review method was used to collect and analyze data from previously published research relevant to this research topic. Based on the literature review, service quality can be assessed through the dimensions of reliability, responsiveness, assurance, empathy, and tangibles provided by the service provider. Customer satisfaction is a subjective evaluation that arises after consumers experience the service received in accordance with their expectations. Customer trust is assessed through perceptions of consistency and credibility. The study found that service quality, customer satisfaction, and trust influence customer loyalty. This study also identified that the synergy among service quality, satisfaction, and trust needs to be managed effectively to encourage customer loyalty and maintain the business's position in a competitive market. The implications of these findings are expected to serve as a strategic reference for companies in designing and improving services to achieve sustainable customer loyalty. Penelitian ini bertujuan mengkaji keterkaitan antara kualitas pelayanan, kepuasan, dan kepercayaan sebagai faktor utama yang memengaruhi loyalitas pelanggan dalam sektor jasa. Menggunakan metode studi literatur dengan mengumpulkan dan menganalisis data dari hasil-hasil penelitian terdahulu yang telah dipublikasikan dan relevan dengan topik penelitian ini. Berdasarkan studi literatur, didapatkan bahwa kualitas pelayanan dapat dinilai melalui dimensi keandalan, daya tanggap, jaminan, empati, serta bukti fisik yang disajikan oleh penyedia jasa. Kepuasan pelanggan merupakan hasil evaluasi subjektif yang muncul setelah pengalaman konsumen me…
creator: Adelia Ramadhani Putri
creator: Syntia Zeni Putri
creator: Meiva Aulia Putri
creator: Rahmadani Hidayat
rights: Copyright (c) 2026 Adelia Ramadhani Putri, Syntia Zeni Putri, Meiva Aulia Putri https://creativecommons.org/licenses/by-nc-sa/4.0
license: https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-06-18
publication date: 2026-06-18
volume: 15
number: 1
starting page: 98
ending page: 108
doi: 10.56486/kompleksitas.vol15no1.1094

ANALISIS PENGARUH PEMBAGIAN JOB DESCRIPTION YANG TIDAK ADIL TERHADAP TINGKAT PRODUKTIVITAS MELALUI MOTIVASI KERJA
type: item
description: The main objective of this study is to analyze the mediating role of Work Motivation in influencing the relationship between Unfair Job description Distribution and Productivity Levels. This study uses a quantitative method with a survey approach, where data was collected through questionnaires from 44 respondents (N=44). The research instruments were analyzed using validity and reliability tests, which showed that the instruments used were valid and reliable. Hypothesis analysis was performed using linear regression analysis and the Sobel Test to test the mediating relationship. The results showed that job descriptions had a negative and significant effect on productivity and also had a significant negative effect on work motivation. When Work Motivation was included as a mediator, the direct effect of Job description on Productivity became insignificant. The Sobel Test confirmed that the indirect effect through mediation was significant. The main conclusion of this study is that Work Motivation acts as full mediation in the relationship between unfair Job descriptions and Productivity. These findings imply that the negative impact of job descriptions on employee performance occurs entirely through a decrease in their motivation. Tujuan utama penelitian ini adalah menganalisis peran mediasi motivasi kerja dalam memengaruhi hubungan antara pembagian job description yang tidak adil terhadap tingkat produktivitas. Penelitian ini menggunakan metode kuantitatif dengan pendekatan survei, di mana data dikumpulkan melalui kuesioner dari 44 responden (N=44). Instrumen penelitian dianalisis menggunakan uji validitas dan reliabilitas, yang menunjukkan instrumen yang digunakan valid dan reliabel. Analisis hipotesis dilakukan menggunakan analisis regresi linear dan Sobel Test untuk menguji hubungan mediasi. Hasil penelitian menunjukkan bahwa job description memiliki pengaruh negatif dan signifikan terhadap produktivitas dan juga berpengaruh negatif signifikan terhadap motivasi …
creator: Ibnu Harris
creator: Jolin Vanessa
creator: Vioren Aulia
creator: Yukiko Yukiko
creator: Celina Alias Tan Shu Yong
rights: Copyright (c) 2026 Ibnu Harris, Jolin Vannessa, Vioren Aulia, Yukiko Yukiko, Celina Alias Tan Shu Yong https://creativecommons.org/licenses/by-nc-sa/4.0
license: https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-06-18
publication date: 2026-06-18
volume: 15
number: 1
starting page: 109
ending page: 116
doi: 10.56486/kompleksitas.vol15no1.1095

PERAN KUALITAS PRODUK, HARGA PRODUK, DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMBELIAN
type: item
description: This study presents a literature review of factors influencing consumer purchasing decisions, focusing on three key variables in marketing management research: product quality, price, and service quality. These three variables consistently emerge as key determinants of consumer purchasing behavior across studies. The purpose of this study is to develop a comprehensive theoretical overview of the relationship between each variable and purchasing decisions, thus providing a basis for formulating hypotheses for future research. The literature review found that product quality plays a significant role in influencing purchasing decisions, as consumers tend to choose products that are reliable, durable, and perform as expected. Furthermore, price also plays a role in purchasing decisions, as consumers consider the appropriateness of the price offered and the benefits they receive. Service quality has also been shown to affect decision-making, particularly because good service can create positive experiences and increase consumer trust. Furthermore, the review results indicate that product quality, price, and service quality not only play individual roles but also simultaneously influence purchasing decisions, so that all three can complement and reinforce each other in shaping consumers' final decisions about a product or service. Penelitian ini menyajikan tinjauan literatur mengenai faktor-faktor yang berperan dalam keputusan pembelian oleh konsumen, dengan fokus pada tiga variabel utama dalam kajian manajemen pemasaran, yaitu kualitas produk, harga, dan kualitas pelayanan. Ketiga variabel ini secara konsisten muncul dalam berbagai penelitian sebagai penentu utama perilaku pembelian konsumen. Tujuan penelitian ini untuk menyusun gambaran teoritis yang komprehensif mengenai hubungan masing-masing variabel terhadap keputusan pembelian, sehingga dapat digunakan sebagai dasar dalam merumuskan hipotesis penelitian di masa mendatang. Hasil kajian literatur menemukan bahwa kual…
creator: Afifah Putri Aulia
creator: Apria Ningsih Sijabat
creator: Fatimah Zahara
creator: Rahmadani Hidayat
rights: Copyright (c) 2026 Afifah Putri Aulia, Apria Ningsih Sijabat, Fatimah Zahara, Rahmadani Hidayat https://creativecommons.org/licenses/by-nc-sa/4.0
license: https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-06-18
publication date: 2026-06-18
volume: 15
number: 1
starting page: 117
ending page: 128
doi: 10.56486/kompleksitas.vol15no1.1099

PERAN MEDIA SOSIAL, GAYA HIDUP DIGITAL, DAN KEPERCAYAAN KONSUMEN TERHADAP PERILAKU PEMBELIAN PRODUK DIGITAL
type: item
description: Rapid technological developments have made social media the primary means for Generation Z to seek information, interact, and conduct digital transactions. This study aims to analyze the roles of social media, the digital lifestyle, and consumer trust in digital product purchasing behavior among Generation Z. The research method is a qualitative descriptive approach, with a literature review. The results show that social media plays a significant role in purchasing behavior through advertising exposure, user reviews, and influencer recommendations. Digital lifestyle also plays a positive role, reflecting Generation Z's practical, technology-based consumption patterns. In addition, consumer trust is a key factor in determining digital product purchasing decisions. Simultaneously, these three variables have a significant role in digital product purchasing behavior among Generation Z. Perkembangan teknologi yang pesat menjadikan media sosial sebagai sarana utama bagi generasi Z dalam mencari informasi, berinteraksi, dan melakukan transaksi digital. Penelitian ini bertujuan untuk menganalisis peran media sosial, gaya hidup digital, dan kepercayaan konsumen terhadap perilaku pembelian produk digital pada generasi Z. Metode penelitian yang digunakan adalah pendekatan deskriptif kualitatif dengan teknik studi literatur. Hasil penelitian menunjukkan bahwa media sosial sangat berperan terhadap perilaku pembelian melalui paparan iklan, ulasan pengguna, dan rekomendasi influencer. Gaya hidup digital juga memberikan peran positif yang mencerminkan pola konsumsi generasi Z yang praktis dan berbasis teknologi. Selain itu, kepercayaan konsumen menjadi faktor kunci dalam menentukan keputusan pembelian produk digital. Secara simultan, ketiga variabel tersebut memiliki peran yang signifikan terhadap perilaku pembelian produk digital oleh generasi Z.
creator: Arini Krisnawati
creator: Nur Hasanah
creator: Suci Afridani
creator: Rahmadani Hidayat
rights: Copyright (c) 2026 Arini Krisnawati, Nur Hasanah, Suci Afridani, Rahmadani Hidayat https://creativecommons.org/licenses/by-nc-sa/4.0
license: https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-06-19
publication date: 2026-06-19
volume: 15
number: 1
starting page: 129
ending page: 139
doi: 10.56486/kompleksitas.vol15no1.1103

PERAN STRATEGI PROMOSI DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN
type: item
description: A promotional strategy is a series of communication efforts to inform, persuade, and remind consumers about a product or brand. Price, on the other hand, is the perception of value and financial sacrifice that are the primary considerations of consumers. The purpose of this study is to discuss the role of promotional strategy and price on consumer purchasing decisions. The method used is a library research approach that examines marketing theory and empirical findings from various previous studies. The results show that both variables have a positive and significant influence on purchasing decisions, both partially and simultaneously. The analysis confirms that effective promotions can increase awareness and preference, while competitive and fair pricing is the primary driver of transactions. The optimal combination of the two is a crucial determinant in winning market competition and driving sales conversions. Strategi promosi dipahami sebagai serangkaian upaya komunikasi untuk memberitahu, membujuk, dan mengingatkan konsumen tentang suatu produk atau merek. Harga, di sisi lain, merupakan persepsi nilai dan pengorbanan finansial yang menjadi pertimbangan utama konsumen. Tujuan penelitian ini membahas peran strategi promosi dan harga terhadap keputusan pembelian konsumen. Metode yang digunakan adalah pendekatan library research yang menelaah teori pemasaran dan temuan empiris dari berbagai penelitian terdahulu.. Hasil penelitian menunjukkan bahwa kedua variabel tersebut memiliki pengaruh positif dan signifikan terhadap keputusan pembelian, baik secara parsial maupun simultan. Analisis menegaskan bahwa promosi yang efektif mampu meningkatkan kesadaran dan preferensi, sementara penetapan harga yang kompetitif dan adil menjadi pemicu utama transaksi. Kombinasi optimal dari keduanya menjadi determinan krusial dalam memenangkan persaingan pasar dan mendorong konversi penjualan.
creator: Muthia Zahra
creator: Neyza Duwi Apriliani
creator: Zahara Nengsi
creator: Rahmadani Hidayat
rights: Copyright (c) 2026 Muthia Zahra, Neyza Duwi Apriliani, Zahara Nengsi, Rahmadani Hidayat, Rahmadani Hidayat https://creativecommons.org/licenses/by-nc-sa/4.0
license: https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-06-19
publication date: 2026-06-19
volume: 15
number: 1
starting page: 140
ending page: 148
doi: 10.56486/kompleksitas.vol15no1.1112

FAKTOR-FAKTOR YANG MENENTUKAN KEPUTUSAN PEMBELIAN: KUALITAS PELAYANAN, KUALITAS PRODUK DAN PROMOSI
type: item
description: Service quality, product quality, and promotional effectiveness have been identified as key factors influencing consumer purchasing decisions. This study aims to analyze the influence of these three factors on purchasing decisions. The study used a qualitative, literature-based approach to examine the influence of service quality, product quality, and promotions on purchasing decisions. Data were collected from various relevant scientific sources, including national and international journals, reference books, academic articles, and prior research. The primary data sources included Google Scholar and ScienceDirect. The research framework was built on a problem formulation, a theoretical review, previous research, and a discussion of the influence of variables. The literature review indicates that service quality positively and significantly influences customer purchasing decisions. Good service quality creates customer satisfaction and loyalty, which in turn enhances purchasing decisions. Service quality dimensions such as reliability, responsiveness, assurance, empathy, and physical aspects contribute significantly to customer perceptions. In addition, product quality has been shown to have a positive, significant influence on purchasing decisions. Good product quality includes features, performance, reliability, and durability that meet or exceed customer expectations. This study found that service quality, product quality, and promotions simultaneously have a positive and significant influence on customer purchasing decisions. This concept is supported by the integrated marketing communications model, which emphasizes the importance of coordinating all marketing elements to create a consistent and impactful message for customers. The results of this study have practical implications for companies seeking to develop effective marketing strategies. Companies are advised to invest in improving service and product quality, as well as in promotions, to enhance custome…
creator: Romiana Br Sihombing
creator: Nadya Putri
creator: Nurmila Sari
creator: Rahmadani Hidayat
rights: Copyright (c) 2026 Romiana Br Sihombing, Nadya Putri, Nurmila Sari, Rahmadani Hidayat https://creativecommons.org/licenses/by-nc-sa/4.0
license: https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-06-20
publication date: 2026-06-20
volume: 15
number: 1
starting page: 149
ending page: 161
doi: 10.56486/kompleksitas.vol15no1.1114

TRANSFORMASI DIGITAL PEMERINTAHAN TERHADAP KEPUASAN MASYARAKAT DI KOTA MAKASSAR
type: item
description: Digital government transformation is a strategic effort to improve the quality of public services and enhance public satisfaction. This study aims to analyze the effect of digital government transformation on public satisfaction in Makassar City. Digital transformation is measured through three variables, namely public service digitalization, government information system quality, and digital accessibility and literacy. This research employs a quantitative approach with an explanatory research design. Data were collected through a questionnaire distributed to 105 respondents who are residents of Makassar City and have used digital-based public services. Data analysis was conducted using the Partial Least Squares–Structural Equation Modeling (PLS-SEM) method with the support of statistical software. The results indicate that public service digitalization has a positive and significant effect on public satisfaction. Furthermore, the quality of government information systems also shows a positive and significant influence and emerges as the most dominant variable in enhancing public satisfaction. Digital accessibility and literacy are also found to have a positive and significant impact on public satisfaction in the use of digital public services. These findings suggest that the success of digital government transformation is not solely determined by the availability of digital services, but also by the quality of information systems and the ability of the public to access and utilize digital technologies. This study is expected to provide practical insights for local governments in formulating digital transformation policies oriented toward improving public satisfaction. Transformasi digital pemerintahan merupakan upaya strategis dalam meningkatkan kualitas pelayanan publik dan kepuasan masyarakat. Penelitian ini bertujuan untuk menganalisis pengaruh transformasi digital pemerintahan terhadap kepuasan masyarakat di Kota Makassar. Transformasi digital diukur melalui ti…
creator: Nur Ade Andriani
creator: Andi M. Rusli
creator: Andi Lukman Irwan
rights: Copyright (c) 2026 Nur Ade Andriani, Andi M. Rusli https://creativecommons.org/licenses/by-nc-sa/4.0
license: https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-06-20
publication date: 2026-06-20
volume: 15
number: 1
starting page: 162
ending page: 170
doi: 10.56486/kompleksitas.vol15no1.1130

PENGARUH INTERNSHIP MAHASISWA, TRANSFER PENGETAHUAN, DAN KOMPETENSI DIGITAL TERHADAP KINERJA LAYANAN INFORMASI PEMERINTAH
type: item
description: This study aims to examine and measure the influence of the student internship program (student interns), the knowledge transfer process, and digital competency on the performance of government information service units. The research used a quantitative, explanatory approach. Data were obtained through questionnaires distributed to employees and interns at government information service units, supplemented by brief interviews. Statistical analysis used multiple linear regression to determine each variable's contribution. The following results were obtained: (1) the student internship program has a positive impact on service quality through additional human resources, adaptive capabilities, and digital skills relevant to the information service unit; (2) knowledge transfer plays a role in strengthening the learning process and maintaining service standards at government information service units; (3) digital competency is the variable that most influences the performance of information service units, as evidenced by the increased effectiveness of technology use, the accuracy of information delivered, and the speed of response to the public. The collaboration among the internship program, knowledge-sharing mechanisms, and improvements in digital competency is a key factor in strengthening the performance of government information services in the digital era. Penelitian ini bertujuan untuk menguji dan mengukur pengaruh program internship mahasiswa (mahasiswa magang), proses transfer pengetahuan, dan kompetensi digital terhadap kinerja unit layanan informasi pemerintah. Metode penelitian menggunakan metode kuantitatif dengan pendekatan eksplanatori. Data diperoleh melalui penyebaran kuesioner kepada pegawai dan peserta magang (internship) di unit layanan informasi pemerintah, dilengkapi wawancara singkat. Analisis statistik menggunakan regresi linier berganda untuk mengetahui kontribusi masing-masing variabel. Hasil penelitian yang diperoleh : (1) program mahasiswa maga…
creator: Liah Lestari
creator: I Dewa Ketut Kerta Widana
rights: Copyright (c) 2026 Liah Lestari, I Dewa Ketut Kerta Widana https://creativecommons.org/licenses/by-nc-sa/4.0
license: https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-06-20
publication date: 2026-06-20
volume: 15
number: 1
starting page: 171
ending page: 178
doi: 10.56486/kompleksitas.vol15no1.1151

SINERGI DIGITALISASI DAN KEBERLANJUTAN: PEMBERDAYAAN UMKM PESISIR DI ERA EKONOMI BIRU
type: item
description: Digital transformation has become a key driver of competitiveness and sustainability for micro, small, and medium-sized enterprises (MSMEs), particularly in coastal regions where the blue economy is increasingly promoted. However, how digitalization empowers coastal MSMEs while aligning with sustainability principles remains underexplored. This study examines the integration of digitalization and sustainability to empower coastal MSMEs within the blue economy framework, focusing on Luwu Regency, South Sulawesi, Indonesia. Using a qualitative descriptive approach, data were collected through semi-structured in-depth interviews, focus group discussions, and observations involving 20 MSME owners and workers who had adopted or attempted to adopt digital technologies. Thematic analysis was employed to identify adoption levels, enabling and constraining factors, and empowerment strategies. The findings indicate that digital adoption remains partial, largely limited to social media for promotion, while e-commerce use is constrained by low digital literacy, inadequate infrastructure, and cultural resistance. Nevertheless, when integrated with sustainability-oriented practices, digitalization enhances business efficiency, expands market access, and strengthens competitiveness. This study proposes a strategic empowerment model emphasizing digital literacy development, infrastructure improvement, sustainability-based local branding, multi-stakeholder collaboration, and continuous mentoring to support sustainable blue economy development. Transformasi digital menjadi pendorong penting daya saing dan keberlanjutan usaha mikro, kecil, dan menengah (UMKM), khususnya di wilayah pesisir dalam konteks ekonomi biru. Namun, peran digitalisasi dalam memberdayakan UMKM pesisir yang selaras dengan prinsip keberlanjutan masih belum banyak dikaji. Penelitian ini bertujuan menganalisis sinergi digitalisasi dan keberlanjutan dalam pemberdayaan UMKM pesisir di Kabupaten Luwu, Sulawesi Selatan.…
creator: Muh Mappatunru
creator: Andi M. Rusli
creator: Suhardiman Syamsu
rights: Copyright (c) 2026 Muh Mappatunru, Andi M. Rusli, Suhardiman Syamsu https://creativecommons.org/licenses/by-nc-sa/4.0
license: https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-06-20
publication date: 2026-06-20
volume: 15
number: 1
starting page: 179
ending page: 186
doi: 10.56486/kompleksitas.vol15no1.1153

ANALISIS TINGKAT PELAYANAN PENDIDIKAN SEKOLAH MENENGAH PERTAMA DI KABUPATEN MALUKU TENGAH
type: item
description: Providing educational services is an essential component of community empowerment, as it enhances citizens' knowledge and skills. Educational services at the junior high school level aim to develop students' potential to support their social life and development. Although education in Central Maluku Regency has been implemented, the quality of its services remains low. This study aims to examine the factors contributing to the low quality of junior high school educational services in Central Maluku Regency. The research employed a qualitative approach, with the researcher as the main research instrument. The analysis of educational services refers to five service quality dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The findings indicate that the low quality of junior high school educational services is caused by inadequate and uneven distribution of educational facilities and infrastructure, unequal distribution of teachers, low government responsiveness to community needs, lack of guaranteed access to education, and limited government attention to improving educational service quality. Pelayanan pendidikan pada jenjang Sekolah Menengah Pertama (SMP) bertujuan mengembangkan potensi peserta didik agar mampu berperan dalam kehidupan sosial dan pembangunan. Meskipun penyelenggaraan pendidikan di Kabupaten Maluku Tengah telah berjalan, kualitas pelayanannya masih dinilai rendah. Penelitian ini bertujuan untuk mengkaji faktor-faktor penyebab rendahnya pelayanan pendidikan SMP di Kabupaten Maluku Tengah. Penelitian menggunakan pendekatan kualitatif dengan peneliti sebagai instrumen utama. Analisis pelayanan pendidikan mengacu pada lima aspek kualitas pelayanan, yaitu tampilan fisik (tangible), kehandalan (reliability), daya tanggap (responsiveness), keterjaminan (assurance), dan empati (empathy). Hasil penelitian menunjukkan bahwa rendahnya pelayanan pendidikan SMP disebabkan oleh keterbatasan dan ketidakmerataan sarana dan prasarana pendidi…
creator: Narto Kaimudin
creator: Rasyid Thaha
creator: Irwan Ade Saputra
rights: Copyright (c) 2026 Narto Kaimudin, Rasyid Thaha, Irwan Ade Saputra https://creativecommons.org/licenses/by-nc-sa/4.0
license: https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-06-20
publication date: 2026-06-20
volume: 15
number: 1
starting page: 187
ending page: 194
doi: 10.56486/kompleksitas.vol15no1.1158

PERSEPSI MASYARAKAT TERHADAP KUALITAS PELAYANAN PENDIDIKAN DI KOTA BIMA
type: item
description: This study aims to analyze community perceptions of the quality of educational services in Bima City. The research employs a qualitative approach with a descriptive qualitative design. Data were collected through in-depth interviews, observations, and document analysis involving community members who have direct experience with educational services. The findings indicate that community perceptions of educational service quality are diverse and influenced by several key aspects, including service accessibility, the quality of educational facilities and infrastructure, the competence and attitudes of educators, the effectiveness of administrative services, and the responsiveness of schools and local government. Although efforts have been made to improve educational services, the community still perceives disparities in service quality among schools and limited responsiveness to public aspirations. This study concludes that improving the quality of educational services in Bima City requires a comprehensive approach that integrates infrastructure development, strengthening the professionalism of human resources, bureaucratic simplification, and increased community participation in educational service delivery. Penelitian ini bertujuan untuk menganalisis persepsi masyarakat terhadap kualitas pelayanan pendidikan di Kota Bima. Penelitian menggunakan pendekatan kualitatif dengan jenis deskriptif kualitatif. Data dikumpulkan melalui wawancara mendalam, observasi, dan studi dokumentasi dengan melibatkan masyarakat yang memiliki pengalaman langsung dalam mengakses layanan pendidikan. Hasil penelitian menunjukkan bahwa persepsi masyarakat terhadap kualitas pelayanan pendidikan bersifat beragam dan dipengaruhi oleh beberapa aspek utama, yaitu aksesibilitas layanan, kualitas sarana dan prasarana, kompetensi serta sikap tenaga pendidik, efektivitas pelayanan administrasi, dan tingkat responsivitas pihak sekolah serta pemerintah daerah. Meskipun terdapat upaya peningkatan pelayana…
creator: Saprijal Saprijal
creator: Andi M. Rusli
creator: Suhardiman Syamsu
rights: Copyright (c) 2026 Saprijal Saprijal, Andi M. Rusli, Suhardiman Syamsu https://creativecommons.org/licenses/by-nc-sa/4.0
license: https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-06-21
publication date: 2026-06-21
volume: 15
number: 1
starting page: 195
ending page: 202
doi: 10.56486/kompleksitas.vol15no1.1188

PENGARUH KEPEMIMPINAN TRANSFORMASIONAL DAN BUDAYA ORGANISASI TERHADAP KINERJA KARYAWAN DENGAN KEPUASAN KERJA SEBAGAI VARIABEL MEDIASI
type: item
description: Human resources are a primary factor in organisational success, reflected in employee performance. PT Palapa Timur Telematika’s 2023 performance report indicates that the company's targets were not fully achieved. This study aims to analyse the influence of transformational leadership and organisational culture on employee performance, with job satisfaction as a mediating variable. This research uses a quantitative, associative approach, with data collected via a Likert-scale questionnaire. The population comprises all active employees at PT Palapa Timur Telematika, and the data are analysed using Partial Least Squares-Structural Equation Modelling (PLS-SEM). Performance issues are suspected to be influenced by a non-empowering leadership style. This organisational culture does not fully support collaboration and innovation, and low job satisfaction due to a lack of recognition and communication. The results are expected to provide strategic recommendations regarding the application of transformational leadership, strengthening organisational culture, and increasing job satisfaction to support employee performance. Sumber daya manusia merupakan faktor utama yang menentukan keberhasilan organisasi dan tercermin melalui kinerja karyawan. Laporan kinerja PT Palapa Timur Telematika tahun 2023 menunjukkan bahwa target perusahaan belum sepenuhnya tercapai. Penelitian ini bertujuan menganalisis pengaruh kepemimpinan transformasional dan budaya organisasi terhadap kinerja karyawan dengan kepuasan kerja sebagai variabel mediasi. Pendekatan penelitian menggunakan metode kuantitatif asosiatif dengan pengumpulan data melalui kuesioner berskala Likert. Populasi penelitian adalah seluruh karyawan aktif PT Palapa Timur Telematika, dengan analisis menggunakan Partial Least Square-Structural Equation Modeling (PLS-SEM). Permasalahan kinerja diduga dipengaruhi gaya kepemimpinan yang kurang memberdayakan, budaya organisasi yang belum sepenuhnya mendukung kolaborasi dan inovasi, serta …
creator: Muhammad Idham Masiga
creator: Nyu Hardian
rights: Copyright (c) 2026 Muhammad Idham Masiga https://creativecommons.org/licenses/by-nc-sa/4.0
license: https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-06-21
publication date: 2026-06-21
volume: 15
number: 1
starting page: 203
ending page: 212
doi: 10.56486/kompleksitas.vol15no1.1213

PENGARUH KUALITAS PELAYANAN, KUALITAS PRODUK DAN LOKASI TERHADAP KEPUTUSAN PEMBELIAN SKINCARE MS GLOW PADA JELISO COSMETIC PANAM
type: item
description: This study aims to determine the relationships among service quality, product quality, and location in purchasing decisions for MS Glow Skincare products at Jeliso Cosmetic. This research is a quantitative descriptive study using questionnaires and Google Forms for data collection. The questionnaire data were processed using SPSS. A sample of 95 respondents was selected using simple random sampling. The results indicate that service quality, product quality, and location exert partial and simultaneous influences on purchasing decisions. The higher the manufacturer's quality, the greater its influence on consumers' purchasing decisions. The lower a product's price, the higher its demand, which in turn influences purchasing decisions. Penelitian ini bertujuan untuk mengetahui hubungan antara kualitas pelayanan, kualitas produk dan lokasi terhadap keputusan pembelian produk MS Glow Skincare di Jeliso Cosmetic. Penelitian ini merupakan penelitian deskriptif kuantitatif, metode pengumpulan data yang digunakan adalah dengan cara menyebar kuisioner dan juga menggunakan google form. Data hasil kuisioner diolah dengan metode SPSS. Sampel pada penelitian ini sebanyak 95 responden yang dipilih dengan teknik simple random sampling. Hasil penelitian menunjukkan bahwa kualitas pelayanan, kualitas produk dan lokasi berpengaruh secara parsial dan simultan terhadap keputusan pembelian. Semakin baik kualitas yang diberikan oleh produsen maka semakin tinggi pula pengaruhnya pada konsumen untuk melakukan keputusan pembelian. semakin murah harga suatu produk maka semakin tinggi pula tingkat permintaan produknya yang berefek pada keputusan pembelian juga akan meningkat.
creator: Annisa Khairani
creator: Muhammad Yusuf
creator: Menhard Menhard
creator: Rahmadani Hidayat
rights: Copyright (c) 2026 Annisa Khairani https://creativecommons.org/licenses/by-nc-sa/4.0
license: https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-06-21
publication date: 2026-06-21
volume: 15
number: 1
starting page: 213
ending page: 219
doi: 10.56486/kompleksitas.vol15no1.1214

PENGARUH KEPEMIMPINAN, KOMPETENSI STAF DAN KOMITMEN ORGANISASI TERHADAP PENERAPAN MANAJEMEN RISIKO KEFARMASIAN DI RSAU DR ESNAWAN ANTARIKSA
type: item
description: Pharmaceutical risk management is a fundamental aspect of the healthcare system, particularly due to the increasing complexity of drug services in hospitals and pharmaceutical service facilities. Implementing risk management in hospital pharmacies is crucial to ensuring drug availability, patient safety, and operational efficiency. Surveys and interviews with pharmacy staff and patients revealed that several incidents related to the implementation of pharmaceutical risk management still occur. Therefore, this study aims to analyze the influence of leadership, staff competence, and organizational commitment on the implementation of pharmaceutical risk management, and to examine the indirect influence of leadership and staff competence on this implementation through organizational commitment as a mediator. The study used an associative, quantitative approach, collecting data via questionnaires and structured interviews. Data were analyzed using path analysis techniques. The sample was determined using saturated sampling/total sampling of a population of 60 IFRS staff members at Dr. Esnawan Antariksa. The results of the study found that (1) leadership does not have a direct and significant effect on organizational commitment; (2) Staff competence has a direct and significant effect on organizational commitment; (3) Leadership has a direct and significant positive effect on the implementation of pharmaceutical risk management. (4) Staff competence does not have a direct and significant effect on the implementation of risk management; (5) Organizational commitment does not have a direct and significant effect on the implementation of pharmaceutical risk management; (6) The indirect effect of leadership on the implementation of pharmaceutical risk management through the mediation of organizational commitment produces results that are not significant; (7) The indirect effect of staff competence on the implementation of pharmaceutical risk management through the mediation o…
creator: Ratna Wijayanti
creator: Herni Pujiati
creator: Yohanes Ferry Cahaya
rights: Copyright (c) 2026 Ratna Wijayanti, Herni Pujiati, Yohanes Ferry Cahaya https://creativecommons.org/licenses/by-nc-sa/4.0
license: https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-06-21
publication date: 2026-06-21
volume: 15
number: 1
starting page: 220
ending page: 232
doi: 10.56486/kompleksitas.vol15no1.1233

PENGARUH DISIPLIN KERJA DAN KOMUNIKASI TERHADAP KINERJA PERSONEL DI SKADRON UDARA 16
type: item
description: The high demands for professionalism in the military environment, including within Air Squadron 16, pose the challenge of maintaining consistent personnel performance amid complex operational dynamics and high risk. The main problem identified is fluctuating performance, suspected to be caused by constraints in information distribution and a lack of discipline in following technical procedures. This study aims to analyse the influence of organisational communication and work discipline on personnel performance, both partially and simultaneously. The research method used is quantitative with an associative approach. Data were collected by distributing questionnaires to 60 personnel from Air Squadron 16, selected via simple random sampling. Data analysis was conducted using classical assumption tests and multiple linear regression analysis to test the proposed hypotheses. The results show that communication partially has a positive and significant influence on personnel performance, indicating that the clarity of technical information is crucial for task success. Similarly, work discipline has been shown to have a significant influence on performance, confirming that compliance with SOPs is the foundation of work effectiveness. Simultaneously, these two variables account for 63.9% of the variance in personnel performance. Based on these findings, it is recommended that the leadership of Air Squadron 16 enhance two-way communication by optimising routine briefings and strengthening the reward-and-punishment system to maintain consistent personnel discipline and achieve maximum operational readiness. Tingginya tuntutan profesionalisme di lingkungan militer termasuk Skadron Udara 16 yang menghadapi tantangan untuk tetap menjaga konsistensi kinerja personel di tengah dinamika operasional yang kompleks dan risiko tinggi. Masalah utama yang diidentifikasi adalah adanya fluktuasi kinerja yang diduga disebabkan oleh kendala dalam distribusi informasi serta tingkat kedisiplina…
creator: Adipraja Soesilo
creator: Herni Pujiati
creator: Syamsunasir Syamsunasir
rights: Copyright (c) 2026 Adipraja Soesilo, Herni Pujiati https://creativecommons.org/licenses/by-nc-sa/4.0
license: https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-06-22
publication date: 2026-06-22
volume: 15
number: 1
starting page: 233
ending page: 240
doi: 10.56486/kompleksitas.vol15no1.1267